Gold Letter Heart Necklace

Beautifully crafted with love and attention to detail, this letter pendant necklace is a perfect gift for you or your love one.

Made with waterproof stainless steel, you never need to worry about fading or tarnishing jewelry ever again.

• Waterproof & tarnish-free
  
• Stainless steel
  
• 14K Gold-plated
  
• Length: 16.54in (+ 3.15in adjustable)
• Hypoallergenic, lead & nickel free

If you aren't in LOVE with your purchase, please let us know within 30 days of receiving your item, and you'll receive a stress-free refund.

Stainless Steel: Premium 18k Gold-Tone PVD over Surgical Grade 316L Stainless Steel. 100% Waterproof, Sweat-proof, and Tarnish Resistant.

Jewelry-Grade Elastic: Designed for durability and comfort, offering a flexible fit that retains its shape over time.

All of our jewellery is made from strong stainless steel and coated with 18K real goldusing a PVD (Physical Vapor Deposition) process, making it 100% waterproof and highly durable.

This means you don't have to worry about water damage. It's 100% waterproof. Go about your day, hit the gym, take a dip in the pool or lounge on the beach – there's no need to remove your jewellery! Plus, our 1-year warranty covers any defects, so you can enjoy your jewellery with confidence!

Please note: We do not offer free returns. Return shipping charges apply.

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you may return them within 14 days of receipt.

To be eligible for a return, the order must meet the following conditions:

1. The order must contain all original parts and components, and the packaging must be in the same condition as when the product was received.
   
2. The product must show evidence of normal handling only. Any breakage or damage caused by careless handling is excluded.
   
3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.
   
4. Any defect in the product must have been identified immediately upon receipt.
   
5. We reserve the right to charge the customer for return shipping costs.
   
6. Returns will be processed within 7 working days. If the applicable conditions are met, the return will be officially acknowledged within this period.

Please note: We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions stated above, you must complete the following steps to initiate the return process:

• Send an email to: info@shopelvanoire.com
  
• Please make sure your email includes the following information:
  
  Order number
  
  Reason for the return request
  
  Photo of the product in the event of breakage or damage
  
  Customer’s first and last name
  
  Customer’s address

Once we have received your request, we will contact you and provide the correct return address.

Important: Never send the return to the sender. We will provide the correct return address only after you have contacted us and requested it. The customer is responsible for the shipping costs associated with returning the product.

Élva Noire

RIGHT OF WITHDRAWAL

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity.

A. Cancellation Conditions

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you who is not the carrier, has received or accepted the last goods.

As we operate with a fully automated system, orders are processed as soon as they are placed. Therefore, we are unable to interrupt the shipping process once an order has been submitted, and a refund prior to receipt of the goods is not possible.

To exercise your right of withdrawal, you must inform us, Élva Noire, by means of a clear declaration, for example by email, of your decision to withdraw from this contract. The withdrawal will be completed once we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for Shipments in Transit

As our goods are shipped from Asia, transit times may be longer and are beyond our control. If the goods are already in transit, cancellation is not possible. In such cases, please wait until you have received the goods and then return them to us. Of course, you may inform us in advance of your intention to cancel.

To ensure the fastest possible return process, we kindly ask that you send us a shipping confirmation.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, with the exception of delivery costs, without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods.

Please note that this reimbursement excludes any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

Average Delivery Times

Below you will find the average delivery times for all our packages:

• Once an order is placed, we require 1–3 working days to process it.
  
• During the week, order processing usually takes 1 working day. However, if you place your order on a Friday evening or over the weekend, processing may take slightly longer.
  
• Once your order has been processed, it will be dispatched, and delivery takes an average of 6–9 working days.

We strive to make the ordering and delivery process as simple and transparent as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@shopelvanoire.com.

Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Élva Noire is designed to be as simple as possible.

First, visit the product page and add the product you wish to purchase to your shopping cart by clicking the black “Add to cart” button.

Please make sure that you have selected the correct variant(s). Once everything is correct, click the “Proceed to checkout” button.

On the information page, you will be asked to enter your address details. Please ensure that all information is entered correctly. Once you have completed the required information, click the “Continue shipping” button.

On the “Dispatch” page, you will have the opportunity to review the address details you entered. You will also be informed that every shipment is delivered completely free of charge. As a gesture of appreciation to our customers, we always cover the shipping and delivery costs.

You can then continue by clicking the “Proceed to payment” button.

Payment Options

At checkout, you may choose from a range of secure payment methods. At www.shopelvanoire.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

Available payment methods include:

• Klarna (deferred payment)
  
• Credit Card (AMEX, Mastercard, Maestro, Visa)
  
• PayPal
  
• EPS
  
• Immediately

Once you have selected your preferred payment method, click the “Complete Order” button. You will then be redirected to your chosen payment provider. Please follow the instructions on that page to complete your order.

In the unlikely event that you experience any issues with your order, you may contact us at any time at info@shopelvanoire.com.

Shipping Costs

We cover the shipping costs for every order.

All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then naturally, you want to enjoy it as soon as possible. That is why we make every effort to process and ship your order as quickly as possible.

In order to offer fair prices for our products, we have chosen to collect parcels in larger quantities and ship them together once the minimum shipment quantity has been reached.

We appreciate your understanding and your willingness to support us in creating a better and healthier world.

Please note: Like many other online stores, we may experience delays during busy periods. Please take this into account when placing your order. We will always do our best to dispatch your order as quickly as possible.

To ensure that your order is dispatched today, please contact us by email at info@shopelvanoire.com. Our service team will be happy to advise you on the best possible solution.